Customer Service Policy

We are here to help with questions regarding orders, products, shipping, returns, refunds, and other customer service matters.

Customer Support

If you need assistance, please contact our customer service team using the contact information provided on our website.

When contacting us regarding an order, please include your order number whenever possible so that we can assist you more efficiently.

Response Time

Our customer service team generally responds within 1–2 business days.

Response times may be longer during weekends, holidays, or periods of high customer demand.

Order Information

For questions regarding your order, please provide:

  • Order number
  • Name used when placing the order
  • Email address used for the purchase
  • Description of your request

We will make reasonable efforts to resolve your request as quickly as possible.