POLENE , we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return according to the conditions below.
Return Period
You have 30 days from the date of delivery to request a return.
To be eligible for a return, the product must generally be:
- Unused
- In its original condition
- In its original packaging when applicable
- Free from damage caused by the customer
How to Request a Return
To request a return, please contact our customer service team and provide:
- Your order number
- The reason for the return
- Photos of the product when applicable
We will review your request and provide instructions if the return is approved.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs or other information to help us investigate the issue.
If the issue is confirmed, we may offer a replacement, refund, or another appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Return Shipping
Unless the return is due to an incorrect, defective, or damaged item, the customer may be responsible for the return shipping costs.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.
Exchanges
If you need to exchange an item, please contact our customer service team. Exchanges may depend on product availability.